Everything included to scan up to 350 photos: - 1-350 slides, negatives, or photos scanned - Your images stored on a free DVD - Free 30 day trial of a password-protected personal website for photo sharing and cloud back up of your images
How do I package my photos, slides and negatives?
Great question! We have detailed, step-by-step Packaging Instructions to follow when you send your order. As we state during your online order, orders must be prepared, packed and shipped according to our Packaging Instructions. If these instructions are not followed, up to an additional $.10 per item will be charged to your order. Packaging Instructions can be found in your Order Confirmation email, which you should receive in your inbox within 24 hours of purchase (check your email’s SPAM folder if you don’t see it within that time frame and call us immediately -- before you send your materials -- if you don’t see it there either). The Packaging Instructions are also included in your Packing Slip within your Order Confirmation. And the Packaging Instructions are also available to you anytime at www.PhotoBin.com.
What sizes of photos, slides and negatives do you accept?
We accept photo sizes between 3"x3" and 5"x7". For Mix Pics orders, we accept any combination of the accepted photo sizes above plus slide formats of 35mm, 135mm and 126 and negatives formats of 35mm, 135mm and developed APS cartridges. See accepted slide and negative formats. Oversized photos can be scanned for an additional per-item fee. (Oversized is any photo larger than 5"x7" up to 11"x17”; Oversized items are charged separately and do not count against your Photo or Mix Pics Pack count.)
Can I get my items scanned in a particular order?
Yes, you can upgrade at checkout to have us scan your items in the order received rather than by size. Please follow the Packaging Instructions carefully, separating and securing each type of media separately (photos, slides and negatives) then ordering within each media type as desired. Note: We will do our absolute best to keep materials in the same order for return shipping but this is not guaranteed due to occasional rescanning of images or groups of images. This service is only for scanning your items in the order received.
What level of photo resolution is available?
Photos are scanned at 300 DPI and slides and negatives are scanned at 1000 DPI, good for standard sharing and equal or smaller sized prints. If you intend to create new prints, enlargements and photo products from your scans, we recommend upgrading to high resolution scans to best capture all details in your originals (from 300 DPI to 600 DPI for photos, from 1000 DPI to 3000 DPI for slides and negatives). The quality of your original images determines the ultimate outcome; however, higher DPI gives you more options for reprints. Note: Upgrading your scanning resolution will not correct out of focus shots, torn photos, bend lines, etc.
Do you offer photo repair services?
No, we do not offer photo repair, restoration or retouching services.
Do you accept materials with copyright?
We cannot process copyrighted materials. Please do not send them.
Can I get an estimated turnaround time for my order?
Our turnaround times vary based on the products and services ordered, as well as the date we receive your order at our facility. See estimated turnaround times for shipments received at our facility today.
How do I view my scanned images?
When you order online, you agree or disagree to allow your scanned images to be uploaded to a personalized photo website with password protection. If you agreed to this at checkout, your scanned images will be uploaded to your password-protected site within 24 hours of your order being completed. Your personal photo website is complimentary and accessible for up to 30 days once your scanning is completed. Be sure to retain your username and password when you place your order so that you may login later to access your personal site and upload other photos as desired.
My topic is not listed.
Please see the other sections of this FAQ page. If you still do not see an answer to your question, please email our Customer Service team at CS@photobin.com or call 800-441-3175 in the U.S. or 858-869-9900 outside the U.S. Hours of operation: Mon.-Fri., 9:00 am to 5:00 pm., PT.