Packaging Tips
Your photos and home movies are important to us. Our packaging tips will help you ship with confidence and get your scans transfered faster. Learn more about how to pack your photos, or pack your videos and ship them to us with confidence.
Choose a sturdy box
Combine your orders in an appropriately sized box. Select a sturdy box for your orders. A brown packing box sold at the UPS Store will help protect your photos. Avoid shipping your order in flimsy garment boxes or envelopes.
Print order documentation
Print and place a copy of your order packing slip in the box. Print three copies of your pre-addressed, pre-paid UPS shipping labels. The link to your label is in your order confirmation email. Place one label on the box, a second label inside the box, and keep the third label for your records.
Find the UPS location nearest you
Drop off your pre-labeled box at a UPS location. UPS will provide a tracking number to track your package.
(See UPS.com to check the status of your shipment to us.)
Prepare Your Photos
Remove all photos from albums and envelopes. Make sure no staples, paper clips, post-it notes, etc are attached.
Group all of your photos in bundles by size. Bag and mark which groups of photos you need an extra copy of or that you need on a separate disc.
Check Orientation
Photos should be submitted right side up. Photos submitted upside down will be scanned upside down. Photos submitted face down will be scanned face down.
Clear Photo Obstructions
Fan through all your photos and shuffle the pictures like a deck of playing cards to confirm that your photos are presented loosely and contain no glue or sticky materials.
Pack Photos Evenly Stacked
Photos should be as evenly stacked in the Photo Scan Kit as possible and packed so shifting will not occur during shipping.
Don't Send Copyright Images
Copyright images consist of any professional sitting, copyright or trademark source. All photos must be your own.
Accepted Video Formats
PhotoBin accepts most tape formats including VHS, 8mm Tapes (Hi8, Digital8, Video8), VHS-C, and MiniDV.
Non Supported Formats
PhotoBin does not currently support BetaMax, BetaCam, or Reel-to-Reel formats. We are also unable to convert PAL format media.
Don't Send Copyright Videos
Copyright videos consist of any professional taping, copyright or trademark source. All videos must be your own.
